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Shipping Policy

We aim to ship items within 1 - 2 working days for orders placed before 1pm.

Return & Exchange Policy


We do not accept returns or exchanges. 

This does not affect your statutory rights. If you feel that your item is faulty or sub-standard then please do contact us and  we will be happy to help you. Customer Satisfaction is our priority.

Please do bear with us as we are a brand new, family - run business and you know what they say about Rome........ We're super excited about things to come and always welcome feedback from our Fluffy Jim's crew so if you feel there's areas we can improve or if you just want to tell us we're doing great, then please do contact us


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